3.4.1 Social Responsibility Quality management

QUALITY MANAGEMENT

Customer satisfaction is a permanent objective for the VIAS Group, which has made a commitment to society, and it is society's view of the company that provides the best indicator of the quality that is offered by our products and services.

Through ongoing investment and by constantly striving to innovate and improve our production process, together with our close relationships with our clients, we are able to adapt constantly to the market's changing needs.

The key principles of the quality-management system of the VIAS Group are:

• Achieve customer satisfaction through the ongoing improvement of all our processes, using indicators to enable us not only to detect trends early but also to respond immediately to return them to their optimal state.
• Develop and encourage the company's human potential, achieving employees' full identification with the quality of a job well done, fostering the development of professional skills among our personnel.
• Apply advanced knowledge management via the use of IT tools, to prevent non-conformities and improve production processes.

• Reassure customers that the required quality levels are being met and give the organisation itself confidence that the desired quality is being reached.
• Know how our customers feel about our products and services, by applying techniques to measure customer satisfaction, with a view to adapting our products and services to their expectations and needs.